Frequently Asked Questions

How do I get to Casa Jacqueline?

Fly into Cancun Airport and rent a car or arrange transportation. Head South toward Tulum and Tankay Bay. Car rental is suggested as it is the most affordable and convenient option, and there are so many things to do in the Riviera Maya. The road to Tulum and Tankah Bay is a 4-lane highway.


What is the Check in time?

Check in is 3:00 p.m. and Check out at 11:00 a.m.


What time is breakfast served?

A sumptuous breakfast is served at 830 a.m.


Where can I buy groceries, liquor, gas?

The town of Tulum is a ten-minute drive and offers a wide-range of grocieries, restaurants, liquor stores, drug stores, bank, ATMs, etc.


How far are you to the ocean, and what is the beach like?

We are just across a beach road to the Caribbean Ocean. There is a natural beach that is a turtle sanctuary. The turtles come ashore here to lay their eggs. In the summer you will see wooden stakes in the sand, with the dates the eggs were laid.

Since we are on a point, the wind swept sea brings coral to the shore. The beach is wide and sandy, but the entry into the water is referred to as “ironshore” describing the limestone base at the shoreline.

There are great spots for swimming within walking distance. Tulum beach, one of the most beautiful beaches on earth, is only a 10 minute drive.


Do I need a passport to travel to Mexico?

Yes, travelers are encouraged to check their entry requirements by visiting WorldTravel.